An error occurs with MobileCenter for Xamarin iOS

I added Microsoft Mobile Center to my project after creating the app there. On MobileCenter documentation you can know the Install Identifier for your application (MobileCenter documentation is here).

System.Guid installId = MobileCenter.InstallId;

This function is working fine if you have Android or iOS 10. With iOS less than 10 an error occurs:

Guid should contain 32 digits with 4 dashes (xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx).

and the StackTrace is similar to

at System.Guid+GuidResult.SetFailure (System.Guid+ParseFailureKind failure, System.String failureMessageID, System.Object failureMessageFormatArgument, System.String failureArgumentName, System.Exception innerException) [0x00030] in /Library/Frameworks/Xamarin.iOS.framework/Versions/ \n at System.Guid+GuidResult.SetFailure (System.Guid+ParseFailureKind failure, System.String failureMessageID) [0x00000] in /Library/Frameworks/Xamarin.iOS.framework/Versions/ \n at System.Guid.TryParseGuidWithDashes (System.String guidString, System.Guid+GuidResult& result) [0x0008f] in /Library/Frameworks/Xamarin.iOS.framework/Versions/ \n at System.Guid.TryParseGuid (System.String g, System.Guid+GuidStyles flags, System.Guid+GuidResult& result) [0x00115] in /Library/Frameworks/Xamarin.iOS.framework/Versions/ \n at System.Guid.Parse (System.String input) [0x00021] in /Library/Frameworks/Xamarin.iOS.framework/Versions/ \n at Microsoft.Azure.Mobile.MobileCenter.get_InstallId () [0x0000a] in :0 \n at myInventories.Helpers.LogHelpers.SendMessageToAzure (System.String EventName, System.String PageName, System.String BaseClass, myInventories.Logs.ActionType Action, System.String MoreInfo, System.Collections.Generic.Dictionary`2[TKey,TValue] DictionaryInfo) [0x00008] in /Users/enricorossini/Projects/myInventories/myInventories/myInventories/Helpers/LogHelpers.cs:72

To avoid this error you have to check the OS version.


In your solution you have to add in all projects Device Information Plugin (for NuGet Xam.Plugin.DeviceInfo). Then you check easily the OS version with

// check the OS version to avoid error on MobileCenter
string MobileId = "";
var osInfo = CrossDeviceInfo.Current;
if ((osInfo.Platform == Plugin.DeviceInfo.Abstractions.Platform.iOS) && 
    (osInfo.VersionNumber.Major < 10)) 
    MobileId = "Unknown";
else {
    MobileId = MobileCenter.InstallId.ToString();

Happy coding!